RevX Warranty
1-Year Limited Warranty
Last updated: July 2, 2026
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Covered Products
This 1-Year Limited Warranty applies to the following products sold by RevX Wellness™ (“RevX Wellness,” “we,” “us,” or “our”):
• RevX Wellness™ cold plunge tubs and filtration systems
• RevX Wellness™ chillers
• Accessories and components included in the box with the above products at the time of original purchase Products not listed above, third-party accessories, and separately purchased consumables (filters, water treatment, etc.) are not covered by this warranty. -
Product Registration (Required to Activate Warranty)
Warranty coverage is conditional upon completion of product registration within thirty (30) days of the date of delivery. To register your product, email support@revxwellness.com with the following:
1. Your order number
2. A short video (minimum 30 seconds) showing the complete setup of your cold plunge equipment, clearly demonstrating that the installation adheres to RevX Wellness’s installation requirements, including but not limited to: chiller clearances (12″ on back and sides, 24″ in front), water volume within the specified maximum, proper water flow into the tub, and correct connections of all component. The video serves as confirmation that the equipment was installed correctly at the time of setup. Without this registration, RevX Wellness has no basis on which to confirm that the product was properly installed and therefore cannot assume liability for issues that may result from improper installation. Failure to complete registration within 30 days of delivery will render this warranty void.
RevX Wellness will send a confirmation email acknowledging receipt of your registration. Retain this confirmation for your records, as it may be required when submitting a warranty claim. If you ever move the system after the initial video submission it your responsibility to submit a new short video showing new placement and the complete set up of your cold plunge equipment, clearly demonstrating details described in point #2.
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Warranty Period
The warranty period begins on the date of delivery of the product to the original purchaser and extends for one (1) year (the “Warranty Period”). Warranties are non-transferable and apply only to the original purchaser. - What Is Covered: RevX Wellness™ warrants that covered products will be free from defects in materials and workmanship under normal use and service conditions during the Warranty Period. If a covered defect arises and a valid warranty claim is submitted in accordance with this policy, RevX Wellness will, at its sole discretion, repair the defective product, replace it with a new or refurbished equivalent or replace it with new alternative product, or issue a refund not exceeding the original purchase price of that product only.
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What Is Not Covered: This warranty does not cover damage, deterioration, or malfunction resulting from any of the following:
- • Alteration, modification, or tampering, including adjusting any internal chiller settings
- • Improper, unreasonable, or non-recommended use or maintenance (see examples below)
- • Misuse, abuse, accident, or neglect• Submersion of the chiller unit, flooding, or weather exposure beyond the product’s IP55 rating
- Fire, lightning, power surges, or other acts of nature
- Damage caused by improper packaging or shipping (such claims must be directed to the carrier)
- Normal wear and tear, including cosmetic deterioration of exterior finishes
- Damage that occurs after the Warranty Period expires
- Examples of improper use or maintenance that void this warranty include, but are not limited to:
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- Connecting the chiller to a tank with a water volume greater than the specified maximum
- Failing to maintain minimum clearance around the chiller: 12″ on the back and sides, 24″ in the front
- Placing the chiller in an enclosure that does not meet clearance requirements
- Placing the chiller in an enclosure that significantly reduces air flow and ventilation
- Operating the chiller without proper water flow through the unit
- Adding tubing that increases total water travel distance beyond RevX Wellness’s recommendation, thereby overworking the water pump
- Stacking the Inline on top of the chiller
- Failing to conduct routine maintenance, including regular filter changes and water changes (filter must match RevX Wellness original type)
- Using the product in a DIY setup that does not adhere to RevX Wellness’s product recommendations and installation guidelines
6. How to Make a Warranty Claim
To submit a warranty claim, contact RevX Wellness™ support support@revxwellness.com during the Warranty Period with the following:
1. Your registration confirmation email (see Section 2)
2. Proof of purchase (original order confirmation or receipt showing purchase date and product)
3. A description of the defect and when it was first observed
4. Dated photos or video clearly showing the defect and the complete system
Claims must be reported before the end of the Warranty Period. Defects reported after the Warranty Period has expired will not be honored under this warranty, regardless of when the defect first appeared.
7. Warranty Service Process
Once your claim is reviewed and approved, RevX Wellness will provide instructions for returning the product if required. Please note the following:
• The customer is responsible for shipping the product to RevX Wellness, including all shipping costs and insurance for the return shipment.
• The product must be fully drained of all water and properly packaged for safe transport (in original packaging or equivalent protective crating). Damage caused by inadequate packaging during return shipment may reduce or void your warranty claim.
• The customer assumes all risk of loss or damage during return shipment. RevX Wellness is not responsible for products lost or damaged in transit back to us.
• Upon receiving and inspecting the product, RevX Wellness will repair or replace it at its sole discretion. Replacement parts may be new, rebuilt, or functionally equivalent non-original parts that perform to factory specifications.
• RevX Wellness will ship the repaired or replaced product back to the customer at no
additional cost within the continental United States (lower 48 states). Surcharges may
apply for shipments to Alaska, Hawaii, U.S. territories, or international destinations.
• RevX Wellness targets a turnaround of 30 business days from receipt of the returned
product. Complex repairs may take longer; we will notify you if additional time is needed.
• RevX Wellness is not responsible for any costs related to removal, re-installation, setup, adjustment of user controls, or any other installation costs associated with the product.
8. Limitation of Liability
RevX Wellness’s warranty liability is limited exclusively to the repair, replacement, or refund remedies described above. The maximum liability of RevX Wellness under this limited warranty shall not exceed the original purchase price paid for the defective product. RevX Wellness will not be liable for any consequential, indirect, incidental, special, or punitive damages of any kind arising in connection with the product, including but not limited to personal injury, property damage, lost revenues, lost profits, or other economic losses. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
9. Disclaimer of Implied Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED
WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL, WRITTEN, EXPRESS, OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REVX WELLNESS™ SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IF REVX WELLNESS CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL SUCH IMPLIED WARRANTIES SHALL BE LIMITED IN DURATION TO THE ONE (1) YEAR WARRANTY PERIOD DESCRIBED ABOVE.
10. Conditions That Void This Warranty
This warranty is void if:
• The product was not registered with RevX Wellness within 30 days of delivery, including submission of the required installation video (see Section 2)
• The tamper-evident label or seal on the product has been removed or defaced
• The product was not purchased directly from RevX Wellness™ or an authorized RevX
Wellness reseller (contact support@revxwellness.com to verify reseller authorization)
• The product has been resold or transferred to a second owner (warranties are non-
transferable)
• RevX Wellness determines the damage was caused by any of the excluded causes listed in Section 5
11. Governing Law
This limited warranty shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law provisions. Any disputes arising under this warranty shall be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
12. Contact
For warranty service or questions about this policy, contact RevX Wellness™ support at support@revxwellness.com. Include your order number and the nature of your issue in the subject line for fastest service.
3-Year & 5-Year Protection Plans (Water Chillers Only)
Last updated: July 2, 2026
RevX Wellness™ offers optional extended protection plans for water chillers at an additional charge. The plan term (3-year or 5-year) is determined by your purchase. These plans supplement and extend the 1-Year Limited Warranty above — all exclusions and conditions in the 1-Year Limited Warranty, including the product registration requirement (Section 2), remain in effect throughout the extended plan term.
What the Protection Plan Covers
The protection plan covers mechanical or electrical failure of the water chiller’s internal components during normal use for the selected plan term. Coverage is limited to internal components and chiller functionality. The following are not covered:
• Exterior finishes and cosmetic surfaces (excluded due to normal weathering and wear)
• Damage resulting from any excluded cause listed in Section 5 of the 1-Year Limited Warranty
• Issues arising from DIY setups that do not adhere to RevX Wellness’s product recommendations
Replacement parts under the protection plan will be new, rebuilt, alternative, or functionally equivalent non-original parts that perform to factory specifications, at RevX Wellness’s sole option.
Eligibility
• Protection plans are available exclusively to customers who purchased a complete RevX Wellness™ bundle. Protection plans are not available for standalone chiller purchases or third-party equipment.
• Protection plans are non-transferable and apply only to the original purchaser.
Your Responsibilities Under the Protection Plan
7. Complete product registration per Section 2 of the 1-Year Limited Warranty, including submission of the installation video, within 30 days of delivery.
8. Retain and provide a complete copy of proof of purchase when submitting any claim.
9. Properly maintain, inspect, store, clean, and use the product in accordance with RevX Wellness’s manufacturer instructions throughout the plan term.
10. If the product becomes damaged, take all reasonable steps to prevent further damage. Failure to mitigate further damage may result in denial of the related claim.
11. Follow the claim process described in Section 6 of the 1-Year Limited Warranty. All claim requirements apply equally under this protection plan.
Relationship to Manufacturer’s Warranty
This protection plan is inclusive of the manufacturer’s warranty during any overlapping coverage period. It does not replace the 1-Year Limited Warranty; rather, it extends equivalent protections for internal components and chiller functionality for the additional plan term.