Rev X Refund & Return Policy
Last updated: June 25, 2026
Overview
RevX Wellness™ wants you to be confident in your purchase. This policy explains how returns, exchanges, and refunds work, including special terms for cold plunge equipment that has been filled with water or otherwise used, since such units generally cannot be resold as new. Our goal is to be fair and reasonable with customers who are fair and reasonable with us, while protecting the business against misuse of this policy.
30-Day Return Window
You have 30 days from the date of delivery to request a return. Requests made after 30 days will not be accepted, with no exceptions other than those covered under a separate product warranty, if applicable to your item.
Eligibility & the Water-Use Notice
Because cold plunge equipment that has held water cannot be resold as new, the condition of your unit at the time of return directly affects your refund amount:
• Units that have never been filled with water, used, or had original packaging opened beyond inspection are eligible for a full refund, less return shipping.
• Units that have been filled with water or otherwise used are eligible for a reduced refund (restocking fee), even if the unit is undamaged and in good working order, because RevX Wellness can no longer sell the unit as new.
• All returns require the original proof of purchase and, where applicable, all original accessories, manuals, and packaging.
See the Restocking Fee Schedule below for specifics.
How to Initiate a Return
Contact us at support@revxwellness.com with your order number and reason for return before sending anything back. We will issue a Return Merchandise Authorization number (RMA#) along with shipping instructions. Items returned without a valid RMA# will be refused and returned to sender at the customer’s expense or recycled within 10 days if not claimed.
Restocking Fee Schedule
|
Condition at Return |
Refund / Credit |
Notes |
|
Unused, unfilled, original packaging, all accessories included |
100% refund to original payment method |
Customer pays return shipping |
|
Filled with water / used, but undamaged and in good working order, returned within 30 days |
Refund less 50% restocking fee. |
Unit must be fully drained and repackaged in original (or equivalent protective) packaging; restocking fee reflects loss of “new” resale value |
|
Damaged, missing parts, or not in resalable condition due to customer use or neglect |
Refund denied, or partial refund at RevX Wellness’s sole discretion |
Unit may be returned to customer at their expense |
Damages, Defects & Inspection Upon Delivery
Inspect your unit for shipping damage and manufacturing defects before filling it with water or using it. Filling the unit with water or otherwise operating it constitutes your acceptance of its condition as delivered.
• Report any damage, defect, or wrong item within 48 hours of delivery to support@revxwellness.com.
• Claims must include dated photos or video of the damaged item, the packaging, and the shipping label.
• RevX Wellness can only file a freight claim with the carrier if damage is documented at delivery or the shipment was refused; claims submitted after the 48-hour window, or after the unit has been used, may not be eligible for a refund, replacement, or carrier claim.
Verified defects or transit damage will be remedied at no cost to you, via replacement, repair.
Shipping & Freight for Returns
• Returns must be fully drained of all water before pickup or drop-off.
• The unit must be repackaged in its original packaging (or equivalent protective packaging/crating) to prevent transit damage; damage caused by inadequate repackaging may reduce or void your refund.
• Customers are responsible for arranging and paying for return freight using a trackable, insured shipping method.
• RevX Wellness is not responsible for return shipments that are lost, stolen, or damaged in transit back to us.
Returns must be sent to: RevX Wellness™ Warehouse, 13355 Cambridge Street, Santa Fe Springs, CA 90670, marked with your RMA#.
Exchanges
To exchange a product, first contact us to obtain an RMA# and complete the return process above. Once your return is received, inspected, and accepted, you may place a new order for the replacement item. Exchanges are subject to the same restocking fee schedule as returns.
Refunds
Once your return is received, we will inspect it within 14 business days and notify you of the outcome which can take an additional 14 business days (depending on the complexity of the issues and reasons for the return) and we will refund amount within 5 business days. Approved refunds are issued to your original payment method: allow up to 5 business days for card refunds, or up to 14 business days for PayPal refunds, for your bank or provider to post the funds. If your return is denied or only partially approved under the Restocking Fee Schedule, we will explain why and, where applicable, ship the unit back to you at your expense.
Warranty
This policy governs returns within the 30-day window. Manufacturing defects discovered after 30 days are covered separately under the product warranty included with your unit; contact support@revxwellness.com for warranty service.
Policy Abuse & Right to Refuse
RevX Wellness reserves the right to deny a return, refund, or exchange, or to refuse future orders, where we reasonably determine that this policy is being abused, including but not limited to repeated returns of used units, false damage claims, or patterns of ordering and returning equipment for short-term use.
Our Commitment
Our goal is for you to be fully satisfied with your purchase. We will always be reasonable with customers who are reasonable with us, within the terms above. Questions about this policy or your return can be sent to support@revxwellness.com.